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shipping + returns

the basics

shipping

All orders are processed and shipped within 1 business day via UPS ground. Delivery is estimated at 2-8 business days. For tracking information, please call us at 860.350.1213

payment

We gladly accept all methods of payment via Paypal, including Visa, American Express, and Mastercard.

returns

We accept returns when items are damaged and/or defective. All other sales are final.

shipping details

The Gracious Gourmet is located in and ships from Bridgewater, Connecticut. Unless otherwise stated, orders are shipped via UPS and can be tracked online. To track your shipment, please contact us for your tracking number.

Delivery: All in-stock orders are shipped via UPS ground and should be received within 7-10 business days unless otherwise specified. Typically, an order will ship in one package, although occasionally items in a single order will be shipped in multiple packages. If you require delivery to multiple shipping addresses, each address requires a separate order, and delivery charges are calculated per address.

Expedited Delivery: Expedited delivery options are available Monday-Friday for delivery to the 48 contiguous states only. Expedited online orders must be received by 1pm ET and are guaranteed for in-stock items only. Saturday and Sunday are not considered delivery days.

Delivery Surcharges: Certain items that are oversized, heavy or require special packaging (perishables) are more costly to ship. These items have a delivery surcharge noted in the parentheses after the price of the item. This delivery surcharge is in addition to our standard delivery charges.

Additional Information:
• Shipments to Alaska, Hawaii, and Puerto Rico ship FedEx Ground, 2nd Day Air or USPS Priority. ($15 surcharge applies, which is in addition to our standard shipping rates)
• All shipments to the US Virgin Islands ship USPS Priority ($15 surcharge applies, which is in addition to our standard shipping rates).
• Shipments to a PO Box ($5 surcharge applies).
• Shipments to APO/FPO ship via USPS Priority and are free of charge.

The Gracious Gourmet reserves the right to charge more than our standard shipping rates in the unusual situation when multiple oversized items ship to one location. In this unusual situation, we will contact you to advise you of the additional shipping charge prior to shipping your order. We will not charge you unless we receive your permission to proceed.

Standard Delivery Charges: Standard delivery charges apply to delivery within the 48 contiguous states. See above for deliveries outside this area.

We charge a flat rate of $12 for Standard UPS Ground up to $360. For orders over $360, we charge $24 for Standard UPS Ground.

In order to better serve you, please provide us with your telephone number in case we need to clarify your order.

Merchandise
total

Standard Shipping
(UPS Ground)

2nd day*

Next Day*

Up to $30

$12

+ $12

+ $20

$30.01 – $60

$12

+ $14

+ $25

$60.01 – $100

$12

+$15

+ $30

$100.01 – $200

$12

+ $20

+ $35

$200.01 – $360

$12

+ $40

+ $50

$360.01 and over

$24

21%

25%

 

Delivery times: Orders will be processed within 1 business day. Orders received before 1PM business days are guaranteed to go out the same day. Standard delivery times within the 48 contiguous states are:

UPS Ground 7-10 business days

2nd Day 2 business days

Next Day 1 business day

Delivery times outside the 48 contiguous states vary. Please contact us for more information