HomeContactFAQs

Frequently Asked Questions (FAQs)

Ordering Information

Shipping/Delivery Questions

Other Questions (Products + Services)

Ordering Information

How do I place an order?

You can place your order via the following:

    • online via our website
    • call us at 1.860.350.1213
    • fax us at 860.350.1214
    • email us at info (at) thegraciousgourmet (dot) com. Please do not submit payment information via email. We will contact you within 1 business day to obtain payment information. Please note that we require payment before shipping an order.
    • mail: PO Box 218 Bridgewater, CT 06752


How do I pay for my purchase?
We accept Visa, MasterCard, American Express, and Paypal. If mailing in your order, you can prepay via check. If emailing your order, please do not submit your payment information via email. We will contact you within 1 business day to obtain payment information. Please note that we require payment before shipping an order.


Will I be charged Sales tax?
Only shipments in Connecticut will be charged sales tax.

Where can I purchase and/or redeem a gift card?
Gift cards can be purchased online or over the phone, and can be redeemed the same way.

How can I cancel my order?
If you need to cancel an order, please call us at 1.860.350.1213 or email us at  info (at) thegraciousgourmet (dot) comPlease note, orders that have already shipped cannot be canceled.

I am having difficulty shopping/checking out online. Who do I contact?
If you are having any difficulty placing your order and checking out online, please contact us at 1.860.350.1213 or via email, and we will work quickly to resolve any issues.

What is your return policy?
All sales are final, except for damaged / defective items. For damaged/defective items, please contact us via email or phone at 860.350.1213.

How can I check my order status?
If you created an account at the time of your order, you can login any time and see the status of your order. If you did not create an account, you will still be updated via email whenever the status of your order changes.

Shipping/Delivery Questions

How are orders delivered?
The Gracious Gourmet is located in and ships from Bridgewater, Connecticut. Unless otherwise stated, orders are shipped via Federal Express (FedEx) ground and should be received within 7-10 business days unless expedited shipping is requested or otherwise specified.

Will I receive everything in a single box?
Typically, an order will ship in one package, although occasionally items in a single order will be shipped in multiple packages.

How long will it take to receive my order?
All orders for in-stock merchandise leave our warehouse within 1 business day. If an order for in-stock merchandise is received before 1PM on a business day, it is guaranteed to go out the same day. (Orders received after 1PM will most likely be shipped the same day, although we cannot guarantee this (but it will definitely go out the next day!) 

Shipping times vary depending on which shipping method you selected and where you live. 

Standard shipments within the 48 contiguous states are shipped via FedEx Ground and take about 7-10 business days once it leaves our warehouse. If you requested expedited shipping, delivery will be faster. If you live outside the 48 contiguous states, shipping times will vary.

Please click here for more information about delivery times.

How much do you charge for shipping?
We charge a flat rate of $12 for all standard shipments via FedEx Ground within the 48 contiguous states. For expedited delivery and deliveries outside the 48 contiguous states, please click here for more information.

Do you ship internationally, including Canada?
Unfortunately, we do not ship web orders internationally at this time. But we have many retailers in countries around the world who carry The Gracious Gourmet products, including Canada, Japan, and Germany. Please see our retail locator for more information. If you have any difficulty locating our products, please contact us and we’d be happy to help!

Can you ship to Alaska, Hawaii, and Puerto Rico?
Yes, Shipments to Alaska, Hawaii, and Puerto Rico ship FedEx Ground, 2nd Day Air or USPS Priority. ($15 surcharge applies, which is in addition to our standard shipping rates).

What about the US Virgin Islands?
All shipments to the US Virgin Islands ship USPS Priority ($15 surcharge applies, which is in addition to our standard shipping rates).

Do you ship to APO/FPO addresses?
YES! All shipments to military service members with an APO/FPO address ship via USPS Priority and are free of charge. Thank you for your service!

Can I ship to a PO Box?
Yes. A $5 surcharge applies (in addition to our standard shipping rates)

Will I receive shipping information once my order has shipped?
Yes, once your order is shipped, you will get an email confirming that your order has been completed

How can I check my order status?
If you created an account at the time of your order, you can login any time and see the status of your order. If you did not create an account, you will still be updated via email whenever the status of your order changes.

Other Questions (Products + Services)

Where can I buy your products?
You can order our products online through our website, or find a local retailer using our store locator.

Do you have a brick-and-mortar store?
Currently our products are only available at retail stores and online via our website.

Where can I find your products outside the US?
We export to multiple international destinations! If you would like to find out if our products are available in a particular country, please go to our retail locator page, or contact us via phone or email. We are constantly updating our retail locator with new places to find the Gracious Gourmet so please check back often!

I would love to carry your products in my retail store – how do I become a wholesale customer?
Please contact us for more information.

Do you have a corporate gift program?
Yes! Please contact us to learn more.

Do you offer products and services for weddings and events?
Yes! Please contact us to learn more.